Cheshire Chamber of Commerce Web Site Survey

1. Do you use the Cheshire Chamber of Commerce (CCC) web site?
		Response Percent	Response Count
Yes		63.3%	38
No. Why not?		36.7%	22
	answered question		60
	skipped question		1

2. How did you find the CCC web site?
		Response Percent	Response Count
Search engine		12.9%	4
Link from another web site		0.0%	0
Word of mouth		3.2%	1
CCC promotional materials		41.9%	13
Past use; had web site 'bookmarked' or in 'favorites'		35.5%	11
Other (please specify)		6.5%	2
	answered question		31
	skipped question		30

3. What were you looking for on this web site?
		Response Count
		24
	answered question	24
	skipped question	37

4. Did you find what you were looking for?
		Response Percent	Response Count
Exactly		48.4%	15
Almost exactly		19.4%	6
Partially		19.4%	6
Not at all		6.5%	2
No opinion		6.5%	2
	answered question		31
	skipped question		30

5. How easy was it to find what you were looking for?
		Response Percent	Response Count
Very easy		48.4%	15
Somewhat easy		45.2%	14
Somewhat difficult		6.5%	2
Very difficult		0.0%	0
No opinion		0.0%	0
	answered question		31
	skipped question		30

6. How useful was the information you found?
		Response Percent	Response Count
Very useful		57.7%	15
Somewhat useful		42.3%	11
Minimally useful		0.0%	0
Not at all useful		0.0%	0
No opinion		0.0%	0
	answered question		26
	skipped question		35

7. What information or services would you like to see added / improved to the CCC web site (Select all that apply)?
		Response Percent	Response Count
Chamber calendar of events		73.1%	19
Chamber member director		38.5%	10
Opportunity to register to receive emails when new information is available or content is updated.		26.9%	7
Chamber Happenings & News; photos		65.4%	17
Event registration		42.3%	11
Online payment processing for membership & sponsorship opportunities		30.8%	8
Archived articles from previous issues of our Business Review magazine		15.4%	4
Community information; life in Cheshire		42.3%	11
Demographic / census information for Cheshire		46.2%	12
Other (please specify)		15.4%	4
	answered question		26
	skipped question		35

8. Please rate your overall experience using the web site in following areas:
	Excellent	Good	Fair	Poor	No opinion	Response Count
Ease of navigation (e.g. could you easily find what you were looking for?)	24.0% (6)	64.0% (16)	12.0% (3)	0.0% (0)	0.0% (0)	25
Graphic & visual appeal (e.g. is it pleasing to the eye?)	22.2% (6)	59.3% (16)	14.8% (4)	3.7% (1)	0.0% (0)	27
Breadth of content and information	19.2% (5)	61.5% (16)	15.4% (4)	3.8% (1)	0.0% (0)	26
	answered question					27
	skipped question					34

9. Does the CCC web site present the Cheshire business community in a positive manner?
		Response Percent	Response Count
Very positively		66.7%	18
Somewhat positively		33.3%	9
Somewhat negatively		0.0%	0
Very negatively		0.0%	0
No opinion		0.0%	0
	answered question		27
	skipped question		34

10. Which option below best describes the frequency with which you use the CCC web site?
		Response Percent	Response Count
First time user		0.0%	0
Use the site occasionally		66.7%	18
Use the site daily		0.0%	0
Use the site weekly		14.8%	4
Use the site monthly		18.5%	5
	answered question		27
	skipped question		34

11. Do you have any suggestions about improving the look and feel of the CCC web site?
		Response Count
		14
	answered question	14
	skipped question	47

12. Do you have any suggestions about improving the content and/or organization of the content on the CCC web site?
		Response Count
		12
	answered question	12
	skipped question	49

13. Do you have any recommended web design vendors who could submit a proposal / bid for our website redesign project?
		Response Count
		12
	answered question	12
	skipped question	49

14. If you had the opportunity to register to receive emails when new information is available or content is updated, what type of information are you most interested in receiving? (Select all that apply)
		Response Percent	Response Count
Town Council meetings, Town Manager Communications		39.4%	13
News from Chamber members		57.6%	19
Special events		78.8%	26
Planning & Zoning information and Economic Development Info		39.4%	13
Job opportunities		18.2%	6
Other ways to get involved (e.g. volunteer positions, sponsorships)		33.3%	11
Other (please specify)		3.0%	1
	answered question		33
	skipped question		28

15. How effective have the Chamber emails been?
		Response Percent	Response Count
Very effective		47.2%	17
Somewhat effective		52.8%	19
Somewhat ineffective		0.0%	0
Very ineffective		0.0%	0
No opinion		0.0%	0
Did not receive them		0.0%	0
	answered question		36
	skipped question		25

16. What aspect of the Chamber do you find the most valuable? (Select all that apply)
		Response Percent	Response Count
Website		20.0%	7
Breakfast/Lunch meetings		28.6%	10
Business after hours		60.0%	21
Committees		45.7%	16
Newsletter / Business Review Magazine		40.0%	14
Email notices		45.7%	16
Other (please specify)		17.1%	6
	answered question		35
	skipped question		26

17. Have you received and seen the following pieces of Chamber postal mailings? Annual Dues Reminder; Holiday BAH at Clippings Salon; Board of Directors Election Balots; November BAH at The Benefits Group.
		Response Percent	Response Count
Yes		88.9%	32
No		11.1%	4
	answered question		36
	skipped question		25

18. What is your connection with the CCC? (check most applicable option)
		Response Percent	Response Count
Resident of Cheshire		2.8%	1
Owner of a business located in Cheshire		33.3%	12
Business considering relocation to Cheshire		0.0%	0
Potential visitor to Cheshire		0.0%	0
Member of the Cheshire Chamber of Commerce		63.9%	23
None of the above		0.0%	0
	answered question		36
	skipped question		25

19. What is your age?
		Response Percent	Response Count
Under 18 years of age		0.0%	0
18-24		0.0%	0
25-34		13.9%	5
35-45		16.7%	6
45-60		47.2%	17
61 and older		22.2%	8
	answered question		36
	skipped question		25

20. What is your gender?
		Response Percent	Response Count
Male		52.8%	19
Female		47.2%	17
	answered question		36
	skipped question		25